Kings Care At Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff spoke fondly and in caring and respectful ways about people who used the service. Everyone we spoke with commended and praised the caring approach of the staff and the way staff respected and supported them. One person said, “What more can I say? They are exemplary.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The registered manager and staff knew people very well. They were able to describe people’s routines and what was important for them. They made sure people’s care, support and treatment met the individual’s needs and preferences. One relative gave us as example of staff visiting a person in hospital. A relative said of this, “I wasn’t expecting that, but it was just another example of going the extra mile.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. The registered manager and staff spoke passionately about supporting and promoting people’s independence. People said, “[Registered managers] assessment started on day one and continued, and goes on still. She seemed to see the potential to recover at least some of my [family members] independence back. The staff have continued to encourage [person] to do things for and rebuild a little of [persons] self-confidence.” A person said, “I tell them when I think I can do something myself, so it’s teamwork.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us the service was very responsive. They said, “We trust [registered manager], she picks up on things very quickly and puts changes in place very quickly. The staff are good listeners” and “I rely on them to measure and respond to [persons] needs – it’s a matter of trust I think. They haven’t let [person], or family, down.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued, involved and respected. One said of the registered manager, “She has good ethics. They care about you. She says, ‘text me when you get home’. I feel valued, she’s fair” and “The team is so supportive. They are fantastic.”