Barton Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We saw positive interactions between people and staff. One person told us, “They’re very good to me, I can’t fault them in any way.” Another person said, “I love the carers, they’re so nice to me.” We received positive feedback from all of the relatives we spoke to. One relative said, “[Staff] are kind, respectful and friendly.” Staff told us they enjoyed caring for people. One member of staff said, “The team is 100% committed into caring for the residents and making a lovely home for them to live and for family to visit”. Another staff member told us, “I take the time to listen, chat and build relationships one to one with the residents here at Barton Lodge. Recently I spent time with a resident who showed interest in a trip I had went on, I sat with her and showed her the photographs we took and spoke about the history of the place I visited, she found this really enjoyable and interesting and I enjoyed sharing my experience and spending my time with her.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans contained information specific to them, this meant carers understood them as individuals and had the information they needed to meet their needs. One relative told us, “She classes the carers there now as her friends. They have a laugh and joke with her, and on occasions a sing song with her.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us they were able to choose where, and how, they spent their time. Staff supported people in the way that suited them and promoted independence. A relative told us, “They always involve Mum in decision making. Before going into the home, her mental capacity was terrible. However, since being in the home that has improved so much that she is capable now of making decisions herself.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We saw staff spending time with people and taking time to ensure they were comfortable, and had their needs met. Staff told us they had all the information they needed. One said, “Care plans are readily available and through discussions with colleagues helps us all to keep on top of any changes or information about residents’ needs.”

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff described a caring culture, where they worked as a team and supported each other. The staff we spoke to told us they loved working at Barton Lodge, and the staff team supported each other both inside and outside of work. One staff member said, “I love working for the homes, they are homely and full of very good and caring staff, we are like a work family, and I feel very supported.” One member of staff organised a charity fundraising walk which many of the staff team took part in; we heard how this bought the team together and improved their wellbeing.