Barton Lodge

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question inadequate. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The culture of the service was open and inclusive and managers were readily available. One relative told us, “Managers are very approachable and compassionate about Mum’s condition. [Registered manager] is readily available on the phone if I need to speak to her.” Another relative said, “It feels very warm and comfortable when you visit. All the staff are very polite and approachable.”

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. All of the staff we spoke to gave positive feedback about the management of the service. One staff member said, “I feel like the home is managed incredibly well and we have happy well-trained staff and most importantly happy and safe residents, the homes are friendly warm and welcoming and the relationships between staff, residents and families are excellent, I am proud to say I am part of the team.”

The service fostered a positive culture where people felt they could speak up and their voice would be heard. Routine feedback surveys were used and there was an anonymous suggestion box available in the hallway. People, relatives and staff told us they were comfortable raising concerns. One staff member said, “I am not afraid to raise concerns or worries to my management team or senior as they are very approachable and understanding.”

The service valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. Staff told us it was a supportive, and inclusive place to work.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. Staff roles were clearly defined, and staff understood their responsibilities. A rota system was in place to ensure a member of the management team was always on call and available to staff. A robust governance system had been put in place since our last inspection and was well embedded into the service. A continuous service improvement plan was in place, and routine provider oversight demonstrated good governance of the service.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. The registered manager had forged links with other registered managers and organisations in the local area. They shared information and best practice to support peer learning and improvement.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contribute to safe, effective practice and research. The provider routinely engaged with external bodies and publications to keep up to date with best practice. This was shared with the service on a regular basis.