Barton Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People’s care plans contained good detail about how to meet their individual needs. A health professional told us, “Being a small home, the staff appear to know their residents very well. Residents are talked to, and cared for, as if they are family members.” A relative said, “She is nurtured and well cared for. The interaction with the carers is very good and it is everything that one would want from a holistic point of view.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were supported to access health services and senior staff had a weekly meeting with a health professional to review people’s changing needs. Relatives told us they were kept updated with any changing health needs.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Health professionals told us information was readily available when they needed it.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. People had recently completed a satisfaction survey. All of the respondents said they were happy with their care.

The service made sure that people could access the care, support and treatment they needed when they needed it. The service had good working relationships with local health teams and made referrals and sought support as appropriate.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Staff knew people well and discussed their wishes at the appropriate time, however, improvements could be made to the recording of people’s end of life preferences within their care plans.